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Help Desk

Learn to help your 
customer more efficiently

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SERVICE

Help Desk

Problems and issues are part of business. Learning to anticipate and deal with them effectively is key to
delighting and retaining customers over the long term.

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Deliverables

Deliverables

Support Plan (Help Desk)

Support Plan

We work to develop a custom help desk approach and methodology for your business, including definition of specific roles and responsibilities, and implementation HubSpot’s help desk and ticketing solutions.

Procedures (Help Desk)

Procedures

We help to develop your specific help desk procedures, including protocols related to caller and employee etiquette, transferring and escalating calls, and handling emergency calls.

Metrics (Help Desk)

Metrics

Excellent customer service depends on reliable metrics that can help to uncover trends and improve the quality and speed of service being provided to customers. We can work with your team to identify and track the metrics that are most relevant to your business.

Live Chat (Help Desk)

Live Chat

We can help to set up and train employees on HubSpot’s live chat solution, to ensure that you can serve customers in real time on your website.

Chat Bots (Help Desk)

Chat Bots

Improve the efficiency of your operations and scale your communications by leveraging chat bot flows to route customers to the best channel to answer their question, from help documentation to a live agent.

Analytics Reporting (Help Desk)

Reporting

Measure the impact of your customer service efforts with built-in reporting tools that track knowledge base usage data, ticket volume and response time, customer feedback, and more.

process

Process

Define Goals

We work with your team to define your help desk goals and metrics to ensure that you better serve customers while maintaining a positive, engaged service team that is focused on delivering excellent service.

Define Goals & Metrics

Automate Tickets

Automate your customer service processes with ticket routing, escalation, and task creation. Use feedback responses to kick off automated customer marketing emails or internal notifications to your team.

Automate Tracker

Reporting Setup

We build custom reports based on your specific needs, along with sophisticated dashboards that will ensure you can always keep your eye on the metrics that matter most.

Reporting Setup (4)

pricing

Pricing

For a custom pricing plan that’s right for your business, contact our team.

Frame 15 (3)

Client Testimonials

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Operations Hub Enterprise
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HubSpot’s Operations Hub software helps streamline and centralize your customer-facing data and processes. With the Operations Hub CRM, you can delight your clientele and turn them into happy customers for life.

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