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Knowledge base

Learn to provide the 
answers your customers 
are looking for

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Knowledge Base

A knowledge base is how you communicate with customers. It’s understanding your customer’s pain and
analyzing their capability of using your product. A knowledge base guides your customer towards a
solution through documentation.

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If a customer has a basic question about your product or service, the first place they generally look is the FAQ section. Save them the effort and have one readily available.

Help Articles

Help Articles

Turn customers’ most frequently asked support questions and tickets into a search optimized knowledge base of help articles and documentation. Customize the look and feel of your knowledge base to match your brand, organize your articles into categories to make browsing a breeze.

Analytics (1)


Measure the impact of your pages and improve your knowledge base over time. See usage data and customer feedback on your knowledge base articles so you can improve your help documentation.




We work to determine the need your knowledge base will fulfill, based on the ideal buyer personas in your audience.


Develop Structure

We assist with developing the organization structure for your knowledge base, to ensure that all users are able to quickly and easily find what they are looking for. This work helps you organize your content as your knowledge base grows, while also informing navigation design and making it more intuitive for users.

Develop Structure (1)

Create Content

Your knowledge base requires a constant inflow of interesting and engaging content that specifically meets the needs of your audiences. Subject matter experts (SMEs) and a designated editor (or two) should be responsible for developing the content to ensure the quality, accuracy, and efficacy of all content.

Create Content (1)

Update Content

Create knowledge base articles in HubSpot and establish processes for your SMEs to update, optimize, or retire content to ensure it stays relevant and useful.

Update Content (1)



For a custom pricing plan that’s right for your business, contact our team.

Frame 15 (3)

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