Knowledge Base

FAQs

If a customer has a basic question about your product or service, the first place they generally look is the FAQ section. Save them the effort and have one readily available.

Help Articles

Turn customers’ most frequently asked support questions and tickets into a search optimized knowledge base of help articles and documentation. Customize the look and feel of your knowledge base to match your brand, organize your articles into categories to make browsing a breeze.

Reporting

Measure the impact of your pages and improve your knowledge base over time. See usage data and customer feedback on your knowledge base articles so you can improve your help documentation.

1

Research
2

Develop
Structure
3

Create
Content
4

Update
Content

Research

We work to determine the need your knowledge base will fulfill, based on the ideal buyer personas in your audience.

Develop Structure

We assist with developing the organization structure for your knowledge base, to ensure that all users are able to quickly and easily find what they are looking for. This work helps you organize your content as your knowledge base grows, while also informing navigation design and making it more intuitive for users.

Create Content

Your knowledge base requires a constant inflow of interesting and engaging content that specifically meets the needs of your audiences. Subject matter experts (SMEs) and a designated editor (or two) should be responsible for developing the content to ensure the quality, accuracy, and efficacy of all content.

Update Content

Create knowledge base articles in HubSpot and establish processes for your SMEs to update, optimize, or retire content to ensure it stays relevant and useful.

Learners.ai was a breeze to work with. Learners team is genuinely caring people who take their work and customers' projects very seriously... They are calm, friendly and very easy to talk to...Everything coordinated for us was organized, timely and within budget. YOU ARE NEVER ALONE, trying to figure anything out during the entire process. Thank you Learners team!

Ashley Camire

Owner and Relationship Specialist

POQFL.com

I chose Learners for our CRM implementation because of their experience, CRM expertise, RevOps expertise, competitive pricing, and their focus on customer service. They provided a full audit of our CRM and then a complete overhaul of our CRM, from custom objects & properties, to completely new sales pipelines, workflow automation, lead scoring, reports & dashboards. I would absolutely recommend Learners - they are outstanding and are true experts. They take a true team approach to the project and are very flexible.

Cynthia LaRue

VP Marketing at ShipHero

Our team is using Learners.ai for a fairly complicated reimplementation of our HubSpot CRM and Marketing Hub. That said, working with them has been wonderful. They're basically a part of the team now! I never have any issues reaching out to them and receiving a reply, and a solution to whatever issue I've discovered. We've been working together for approximately three months and it's been nothing but wonderful. Projects like this are tough and time-consuming, but Learners.ai has continuously been up to the task and handled any and all of our requests. Shout out to Learners team! They've been terrific.

Brandon Palmer

Digital Marketing Manager at ShipHero

Learners did a fantastic job of understanding our perspective and at customizing an approach that met our needs, while still bringing much needed experience, structure and vision to our process. They clearly know their stuff when it comes to leveraging automation capabilities for financial services practices. It’s eye opening what automation can accomplish for our practices already, and I firmly believe that any RIA that hopes to stay relevant in the next decade ought to be investing in this critical area of technology NOW!

Jamal M.

Main Street Financial Solutions

Love working with the team at Learners! From day one, they really got our business and took the time to deliver a custom solution that our whole team can get behind!

Chris G.

Forum Financial Management, LP

Learners.ai has been an incredible partner for our HubSpot CRM rebuild and integration project. This has been a complex project completely rebuilding our CRM processes and workflows from the ground up while integrating numerous internal and external data sources. They have been incredibly responsive and provided great advice and best practices along the way. I'd definitely recommended working with the Learners team. Thank you!!

Brett Oliveira

ShipHero Sales

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